Delivery & Returns


We use USPS and UPS for all of our shipments, and the shipping rates are real-time shipping rates which are caculated directly from USPS and UPS according to the products and shipping addresses. An order is shipped by default via USPS Priority Mail or UPS Ground. In most cases, the expected delivery time by using USPS Priority Mail is 3-6 business days and is based on origin, destination and drop-off time. The expected delivery time by using UPS Ground is generally within 4-6 business days after the shipping. For a very little or lightweight item, we provide USPS First-Class Mail which takes longer. If you need a rush shipment on your order, we offer USPS Priority Mail Express, UPS Next Day, UPS Second Day, and UPS Three-Day selects for express shipping.


  • If the item you order is a personalized item or your order includes a personalized item, we need number of days to process your order and produce your personalized gift before it can be shipped, usually is within 1-3 business days. A personalized 3D photo crystal takes more time, usually is within 5-7 business days before ready for shipping. During the busy holiday season, the processing time is subject to change.
  • For USPS First-Class Mail, only USPS First-Class Mail Parcel/Package has tracking, USPS First-Class Mail Letter and USPS First-Class Mail Large Envelope have no tracking. We recommend USPS First-Class Mail Parcel/Package for shipping a very little or lightweight item if you want to use USPS First-Class Mail for your shipping.
  • Only US destinations are accepted and we don’t ship internationally at this time. To reduce shipping cost, group all your items into one order, you can save a lot for the shipping. Saturday & Sunday shipping or delivery is not available.

If you have placed an order, and have an account with us, please go to Login page and sign in using our secure server to track your order. If you haven't an account with us, please submit your email to create your account. With an account you will save time placing future orders and you can track and manage past orders.


We make every effort to create the finest products possible. Our personalized products are made in and shipped from the United States. If you are not happy with our work, we will redo it or You will be credited full price less 30% restocking fee. You will need to let us know and return your items within a return period of 15 days for all purchases. The returned items must be in their original condition and packaging. The shipping fee can't be refunded. Also, a reshipping charge will be applied to all replacements. If your order arrives damaged or defective, please contact our customer service at, or


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“Uploaded a photo along with some text. Turn around was about a week. The crystal was placed over the LED light, the image just "popped", very cool!”

Mr B. Customer